Please read or leave a review on Yelp, Google and Angie’s List. To Read our customer testimonials click here.

Great Valley Pool Service, Inc. BBB Business Review

Please read our customer reviews below.

From 93 reviews
Jim & Linda C

Every visit is great. Nicole is the ultimate professional. Her knowledge and recommendations keeps our pool crystal clear all season long,

Bill Bortree

Fast service and took care of the problem with my pool heater the first time

Response from business owner

Thanks for entrusting us with your heater repair and for the 5 star review! Should you need our services in the future, please do not hesitate to contact us.

via Google
Lezlie Hallman

I am always thrilled when Dan comes to close my pool because he is very thorough and cordial.

via Google
Jayne Collins

Professional, on time and did a great job!

Response from business owner

Jayne, it was a pleasure serving you. We appreciate the five star review!

via Google
Rudolph Ducharme

I generally believe you do a good job. This year my diving board wasn’t disassembled because the service man said the bolt was frozen. I had no trouble getting the bolts off and finishing the job.

Response from business owner

As a customer who was been with GVPS since 1995 we appreciate your longstanding support of our company. We are dedicated to ensuring a high level of customer satisfaction so if you are ever not happy with the outcome of any service visit, please do not hesitate to contact our office and we will follow up to resolve your issue to your satisfaction. We have a fairly large staff with technicians that have a variety of skill sets. Thank you for your recommendation.

via Google
Sarah Tishkoff

They were highly efficient and we liked getting notices by e-mail about scheduling and letting us know exactly what was done when they serviced our pool

via Facebook
Cinda Marturano

Great Valley kept our pool water in tip top shape for our summer use. They open and close for you with expertise! Good people!

Response from business owner

We appreciate having you as a great customer for both pool service and our Christmas Decor business. Thank you for sharing your thoughts about our service with a 5 star review!

via Google
Lynn Townsend

Have used Great Valley Pool for many years. They are always pleasant and knowledgeable. Sales and service are excellent; always have a solution to any problem I may have with the pool.

Response from business owner

Lynn, your service history with us pre-dates our system implemented in 2007. We are happy to have you as a retail and service customer for so many years and that you are pleased with our service.

via Google
Frank & Kathy M

Nicole is the best. Thank you.

tiss dahan

These guys are great. They do excellent work, they are responsive, and pleasant. Glad I found them after a really unpleasant experience with a large franchise pool service.

Response from business owner

Thanks so much Tiss. As one of our Deluxe customers, we appreciate your business and your 5 star review of our company.

via Google
jack pascual

Great place they have everything you need and very knowledgeable

Response from business owner

Thank you for the recommendation Jack. We hope you enjoy your retail purchases and your new safety pool cover! Welcome to GVPS!

via Google
B B

Fantastic user friendly access. Outstanding service!!

Response from business owner

Thank you for your endorsement! Very kind words. 🙂

via Google
jim thompson

Efficient and reliable

Response from business owner

We appreciate you for being one of our valued weekly service customers. Thanks for the wonderful endorsement.

via Google
Mary Beth Prouty

Called on a weekend as a new customer after having a bad experience with Another pool company. Had a return call within hours. Staff has been knowledgeable and responsive. My pool has never looked so good. Tracy in the office is always …

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Response from business owner

Thank you so much Mary Beth!! We are happy to have you in the Great Valley Pool Service family. We appreciate the glowing review. If there is anything we can do for you going forward, please do not hesitate to ask.

via Google
Janine Kane

So impressed. Our 3 year old pump inexplicably died as I was starting my vacation.

We called around trying to find someplace to come out and fix it ASAP (I understand it’s not a 3rd world problem, but this week was supposed to be a week …

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via Facebook
Sam Byrd

Awesome service start to finish. Our old pool heater wouldn’t start up. Great Valley Pool came out to trouble shoot repair. After a couple of attempted fixes, we determined we needed a new heater. It was installed within one day. I …

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Response from business owner

Thank you Sam! Enjoy the new heater and thanks for the fantastic review 🙂

via Facebook
Robert Aglira

We've been using this service for over 20 years to open and close our pool and have found them to be very reliable, trustworthy and knowledgeable. They also stand behind their work and will make sure to follow up if anything does not meet …

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Response from business owner

Thank you Robert! What a wonderful review. We appreciate your patronage over these past 20 years!

via Google
Bob Mchugh

Client for over 15 yrs

Crews and office staff have always been courteous and responsive

Great service!

Response from business owner

Thanks Bob. What an awesome review from a long time client. We appreciate your business.

via Google
G. Heyde

We were scheduled for the repair on Wednesday, but they managed to come on Monday. The repair guy was really nice, friendly and helpful. I will undoubtedly use them from now on.

Response from business owner

Thank you Gabriele. We are happy you were pleased with our technician. We will ensure he is recognized for his high level of customer service. We appreciate the positive review. Let us know if you need anything in the future.

via Google
Nestor Hansen

It is out of the way for me but I am always glad that I chose to pass up multie other pool places to go there. They virtually always have what I need.

Response from business owner

Thanks Nestor. We appreciate the extra effort you take to visit our store. Hope to see you again soon.

via Google
Peggy Skender Matje

The guys did a good job opening our pool, I did recommend that they use the 5 gallon chlorine in the pool and it makes the process much quicker.

Response from business owner

Thank you Peggy. Your history with our company pre-dates our system. We appreciate your longstanding support of our company over the years. The liquid chlorine works like magic 🙂

via Facebook
Kyle Royce Larsen

Recommend very highly – service is timely and techs are thorough, and very personable and polite.

Response from business owner

Thanks for your recommendation!

via Facebook
Kyle Royce Larsen

Recommend very highly – service is timely and techs are thorough, and very personable and polite.

via Facebook
Gregg Stein

Great Valley is very attentive and timely even during the height of their season. They went to great lengths to solve two leaks we had in our pool and continues to do great work.

Response from business owner

Thanks Gregg. Glad we could get that leak taken care of for you. We appreciate your review.

via Google
Sally Pillion

Great Valley Poll service staff are friendly, efficient and professional. The email confirmations are very helpful in knowing when the service people have been and what they did. I highly recommend them.

Response from business owner

Thanks for the 5 star review. The confirmations are the best way to keep our customers informed so we are glad you like them. As you've been a long time customer we appreciate your business.

via Google
Gary McAneney

Awesome experience

Thank you

Response from business owner

Thanks Gary! We are happy you choose us to open and close your pool year after year!

via Facebook
Tony Abata

The folks at Great Valley Pool Service have responded to all of my questions and requests in a very professional and timely fashion.

Response from business owner

Thank you Tony! We are glad to have you in the Great Valley Pool Family. Your business over the past few years is appreciated.

via Google
Andrew Robbins

Always a perfect experience ! Even carried the heavy chemicals out to my car

Response from business owner

Thank you Andrew! Happy Nicole was able to help.

via Google
Tom Bwldwin

Great Valley Pool knows what they are doing. From sophisticated automation protocols to open and close’s. Great team and highly recommend.

Response from business owner

Thanks Tom! Your history with our company pre-dates our system 🙂 We appreciate our long term customers and their loyalty to our company.

via Google
Linda McGlinn

Excellent service from scheduling to servicing. Top notch organization who fixes it right the first time. Mindful of our pack of dogs and the gate is always secured while working. If you’re in the Downingtown/ West Chester area and deciding…

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Response from business owner

Thank you Linda! Thanks for the great recommendation and positive comments!

via Google
Alton Murden

Great service

Response from business owner

Thank you Alton!

via Google
Nicholas & Patricia T

Thank you for taking care of our pool cover and closing. All went well and service men were nice to work with. See you in the spring

Keith Greathouse

I have used Great Valley Pool Service for many years and the service and product is excellent. I use them to open and close my pool and provide service if something breaks. I recommend!

Response from business owner

Thank you Keith. We appreciate the recommendation, especially from our long time customers 🙂

via Google
Jeff Benson

GV Polls was terrific installing my new pool cover and closing my pool. Can’t wait to have them back in the spring to open my pool!

Response from business owner

Thanks Jeff!

via Facebook
Kathy DiMarino

The two guys who closed my pool were very helpful and professional.

Response from business owner

Thank you Kathy. Alex and his helper are grateful for your recognition .

via Google
Robert Donovan

Mechanic was very knowledgeable, he was able to fix the problem quickly and efficiently. Happy with the service...will use again.

Response from business owner

Thanks for the nice feedback for our technician. We will be sure to include your comments in our next recognition event. We are glad you are happy!

via Facebook
Carl Jacobsen

Great service , very professional , follow up phone call explaining what needed to be done .

Response from business owner

Thanks for the 5 star rating Carl!

via Facebook
M Kelly

Always very responsive and personable.

Response from business owner

Thanks for the 5 star rating! It is much appreciated.

via Google
Michael Dooley

Just had the pool closed. They did a great job and noted all the little issues that i have with some of my aging equipment. I already knew about some of them, but was surprised to get a comprehensive detailed list. Very thorough evaluation …

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Response from business owner

Thank you Michael. We are glad to hear that Dan was so helpful during the closing of your pool. We appreciate the kind words.

via Google
Manny Torres

Knowledgeable staff, excellent service, better prices on products and chemicals, simply the best swimming pool service and advisors in the Great Valley and Main Line region!

Response from business owner

Thank you Manny! We appreciate you opening and closing with us each year and supporting our retail store. You've been with us for a very long time!

via Google
Frank Moscia

Great service

Response from business owner

We are glad you are happy with our service and thanks for the vote of confidence!

via Google
David Charlton

Always great service and advice. I appreciate that they offer options about handling pool chemistry issues instead of just going for the high price solution.

Response from business owner

Thanks David. We believe honest advice pays higher returns than a quick profit. We appreciate your recognition of our values.

via Google
Alida Van Pelt

Friendly, usually knowledgeable staff, who are very helpful freely monitor pool water any time GVPS is open. Springtime sale and delivery of chemicals is very helpful. They also deliver and recycle empty liquid chlorine containers which …

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Response from business owner

We value you as a long time customer and hope to continue to meet or exceed your expectations. Thanks for trusting us for 18 years!

via Google
Guy Bianchini

Great Valley replaced my pool light after another company said the pool had to be drained and even then, they wouldn't guaranty it could be done. Great Valley's repairman put on scuba gear and got it done in a little over an hour. …

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Response from business owner

Thanks Guy! We are happy we were able to get the light fixed with minimal time and expense. We appreciate the positive comments.

via Google
Bill Henley

Nicole and her team are very knowledgeable and receptive to immediate needs. Enjoyed my experience with them tremendously. They make maintaining your pool chemistry easy.

Response from business owner

We enjoyed having you as a customer and Nicole and the rest of her team appreciate the kind words!

via Google
Kim Biddle

As a new pool owner I could not be happier with GVPS. The free water testing has been a lifesaver for keeping our pool balanced, clean and I learn a bit more each time I go. Nicole is truly fantastic and knows her stuff! She is also very …

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Response from business owner

Kim, we are so happy we could help you with a warm welcome into pool ownership! Your comments about Nicole are echoed throughout Chester County so you are in good company as one of her many fans 🙂 May you have many more years enjoying your pool. If there's anything we can do to help going forward, please do not hesitate to let us know.

via Google
Lorraine Holdsworth

Always pleased with your service.

via Facebook
Jim seybert

Friendly and knowledgeable staff. I would recommend and I have recommended Great Valley Pool to friends.

Response from business owner

Thank you Jim. Your recommendations are truly valued. We love having happy customers 🙂

via Google
Cinda Marturano

We've used GV Pool services for over 5 years now and are very happy with their system of opening and closing our pool, our ongoing summer needs and the great work their staff does for helping us solve strange problems! They are the best in …

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Response from business owner

Thank you Cinda! We appreciate having you as a loyal customer. 😊

via Facebook
Re Martino

Service tech was friendly and professional. He gave me great advice on how to keep my filter running properly and pool clean without trying to up sell me on the latest and greatest. I appreciated his honesty.

Response from business owner

Thank you for your positive feedback. We always believe honesty is the best policy 🙂

via Google
Joseph B

Great Valley pool service is the best pool service company I know. They are very professional, courteous, on time service and reasonable. I highly recommend them and give them five stars.

Cable Guy

Getting service scheduled was difficult, but after expressing my frustration I was contacted by Tracy, who was apologetic and very understanding, and put in a lot of effort to keep me as a customer and arranged to get a crew out to drain …

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Response from business owner

Mr Northrop: Thank you for your feedback. We received your initial order on June 11th and the subsequent deposit on June 18th. Once a service request has been submitted and deposit paid, it has been our company practice for many years to call customers after their service appointment has been scheduled, as this is the key information most customers are wanting to hear when asking for a return call. At the time of your calls, it had not yet been scheduled due to the magnitude and scope of a complete drain and acid wash of your pool. It does take some time to schedule as it is a commitment of a crew for a full day, quite different from a standard service call that typically requires on average 1-2 hours by one single individual. I apologize if there was some miscommunication on our part surrounding the callback process. We will work closely with our office staff to ensure that there is more clarity with regards to the messaging provided to our customers for call back expectations in order to avoid situations such as this from occurring. In order to meet your demand to have this occur during this shortened holiday week, instead of next week when we had initially planned, we are pleased to let you know that we secured a team to do this work on the July 4th holiday. In addition, we will provide you with an account credit to discount a portion of the service as our …

via Google
Pat Connolly

Great Valley pool is always there when I need them are are very easy to work with. Thank you

Response from business owner

We appreciate the kind words. Thanks Pat!

via Facebook
Jim Zdancewicz

Great Valley is simple Great! It’s in their name. Amazing service, great staff. Pleasant and helpful with questions. They put the “splash” in our summer fun! Thanks Great Valley Pools.

Response from business owner

Thank you Jim!

via Facebook
Rachel F

Very responsive, friendly and professional and quick efficient service. Thank you!

Response from business owner

Thank you Rachel. We appreciate the feedback.

via Google
Donna Delany

Have used them for10 years. They are excellent at their job and perfect customer service

Response from business owner

Thank you Donna. Welcome to the 10 year club 😊😊

via Facebook
Teresa Dickens

Great Valley pool service is fantastic, very helpful and conscientious, we’d recommend them to anyone who’d listen!

Response from business owner

Thank you for your vote of confidence Teresa. We love to hear that our customers are happy!

via Google
Matt Hancock

Friendly service and very knowledgeable about everything pool related!

Response from business owner

Thank you for the kind words Matt. We will continue to strive to meet or exceed your expectations!

via Google
Hakeem Benjamin

Great place to work and good company

Response from business owner

We are glad you are pleased Hakeem!

via Google
Sara Matthews

The great people at Great Valley Pool have serviced our pool for many years – if you need help with your pool, call them – Great Valley Pool Service provides the best service -

Response from business owner

Thanks for the great reference. We appreciate longstanding customers such as yourself.

via Google
Mike D

Knowledgeable and courteous service. The Kyle Team are outstanding.

Barbara K Clement

I have used Great Valley for well over a decade. They have always been responsive to any malfunction, ( which always seems to occur on weekends). Yes, I definitely recommend them.

via Facebook
Lenora Dame

professional knowledgable and reliable

Response from business owner

Thank you for your vote of confidence. We hope to continue to provide the high level of service that you have received in the past!

via Google
Caroline Haas

GV Pools always go above and beyond! We have used them for numerous years and have never been disappointed! They deserve 6 Stars!!!

Response from business owner

What a nice compliment! Thank you so much!

via Facebook
Jaime Bemiller

Andy Defronzo has opened & closed our pool & did the follow up cleanup. He has done an excellent job each time & has a very pleasant & upbeat attitude. Very helpful for me as someone who is just only in the second season of owning a home …

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Response from business owner

We are glad to hear that Andy has made pool ownership easier for you. Thanks for your business.

via Google
Allen Misher

Andy services our pool on a biweekly basis & does a great job each time. Always resolves any problems that I encounter & is very accommodating. Easy to work with!

Response from business owner

Thanks Allen. We appreciate the kind words. We are glad you are happy with our service.

via Google
Joanne Williams

We have used great valley pool service for the past 4 years and Kyle has kept us happy with our pool from day one.

He is friendly, courteous and always extremely obliging to make sure that everything is in perfect working order and the …

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Response from business owner

Both Kyle and GVPS thank you. We are happy that you are happy 🙂

via Google
Alix Grossberg

Kyle is the best. He always goes above and beyond. He talks to my dogs, who love him and always checks on me to see how I am doing. He is a friendly face I see every Friday who keeps my pool sparkly bue!

Response from business owner

Your pets are part of the the Great Valley Pool Service family. We are glad we can keep your pool sparkling clean and appreciate the kind words for Kyle.

via Google
Margaret O'Mara

We have had Kyle (K2) for almost 10 years! He knows my preferences as far as chemicals and maintenance. He takes very good care of our pool! He makes having a pool easy...

Response from business owner

Thank you Margaret. What a great recommendation. We are glad Kyle helps owning a pool easy!

via Google
Sandra Moskowitz

Kyle is our "go to guy" for our pool. He is knowledgeable, likeable, and is one of the best service professionals ever. He goes out of his way to make sure we are happy customers. Kudos to Great Valley Pool for having such a great employee…

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Response from business owner

Thanks so much Sandra. We think Kyle is a great employee so we are glad you agree! Regards to Bear as well. 🙂

via Google
Terry Meis

I have been a client of GVP for 15years and have loved the service. they are always reliable, courteous and helpful. Anytime I call with a problem they come right out. Although everyone is great Kyle goes above and beyond. He spends the …

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Response from business owner

We will pass along your kind comments to Kyle. Thanks for being such a loyal and long time customer.

via Facebook
Janet Ruch

Andy has been a God send!! Love the way he handles our pool and the service he provides. He is also polite and courteous and listens to what you have to say. Can't do without him!!!!!

Response from business owner

Thanks Janet! We are glad to hear he is providing top notched service for you. We appreciate your business.

via Google
Barry Bedrick

I want to add to the praise of Andy. I have no doubt that the sustained excellent condition of our pool is thanks to his diligence and knowledge and conscientiousness.

Response from business owner

Andy has developed quite a fan club among his customers. We are glad to have you as one of his loyal supporters. Thanks again!

via Google
Alain Kaldewaay

Andy is amazing and keeps my pool looking great. I requested him specifically because of his knowledge of all the workings of my pool, his experience and his professional and positive interactions with his customers. He is a true …

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Response from business owner

Thank you Stacey! We appreciate hearing what a great job our technicians are doing and appreciate your support.

via Google
Jeffrey Benson

I service my pool myself. But i do go to their store for chemicals and to get my water tested. This week I brought my 30 year old Polaris 180 in and they went way beyond my expectations in soliving my problems. Thank you.

Response from business owner

Your welcome Mr. Benson. I'm glad we were able to keep you and your Polaris together for a little while longer. 30 years is a fantastic. Congratulations and thank you for your comments.

via Google
Millard Jackson

Nicole is wonderful! She is energetic, friendly, greets me by name, and patient with all of my questions. During the past several years she has helped me through many problems with my pool. She really knows the pool business and her advice …

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Response from business owner

Thank you Mr. Jackson! What a testimonial for Nicole. We love to hear from our happy customers. Thanks for continuing to visit our store.

via Google
Barbara Arena

I love having a sparkling clean pool everyday. Kyle is very polite and courteous. We are new customers but treated as if we've been with Great Valley Pool for a long time.

Response from business owner

Thanks Ms. Arena. Welcome to the Great Valley Pool Service Family. We hope to keep you as a customer for a long time! I will pass along your kind words to Kyle. Thanks again!

via Google
Howard Grass

GVPS takes very good care of me. And Nicole Rocks! I switched over to them about 5 years ago from the company that built my pool, and have never looked back. I HIGHLY reccomend this business to anyone in the area with a pool. Howard Grass

Response from business owner

GVPS and Nicole thank you for your feedback. We appreciate your patronage and kind words.

via Google
Kyle Larsen

Andy has been our tech for a few years now and he is by far the best tech we have ever had regardless of the company used. Not only is he knowledgeable, efficient and on time- he is polite, friendly and goes the extra mile.

Response from business owner

Thank you for the wonderful feedback. We love Andy too 🙂

via Google
Alexander Nikas

I have been using GVPS for three years. They provide excellent service and most importantly are extremely reliable. Andy, our regular tech, always provides detailed feedback about any issues and what he has done to correct them.

Response from business owner

Thank you for being a loyal customer and for the positive feedback. We are happy that he's doing such a great job and will pass along your comments to Andy.

via Google
Aggie Kurtz

We have been a customer at Great Valley since our pool was built. We appreciate the expertise Nicole has given us. Kudos to her for a super, professional job, and her personal touch when dealing with our issues.

Response from business owner

We love our long term customers and thanks for the feedback. Nicole deserves all the recognition she gets!

via Google
Tony Costanzo

Andy is, hands down, the best tech that has ever touched my pool. I've been through a bunch before I came to Great Valley Pool and when he showed up, everything got better and has stayed better. He knows my pool and he actually cares about …

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Response from business owner

Thank you so much! We will do our best to accommodate your request to have Andy service your pool each season. Building and maintaining customer relationships is important to us and if you're happy, we're happy!

via Google
Tony S

We have been using GVPS for several years for our in ground pool. We used another service company for over a decade and we wished we switched to GVPS earlier. The crew were top notch. My pool was always perfect. Yes perfect. I cannot …

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Response from business owner

Thanks Tony. Perfection is hard to beat. We are glad you are happy with our services.

via Google
Cathy Lynn Mozino

This pool company took over when I was in crisis and helped me so incredibly much! They continued to amaze me with their prompt response, professionalism, and understanding! Kyle is THE BEST! Thank you!!

Response from business owner

We're glad we could help Cathy!

via Facebook
Vince McAneney

Great people. Always helpful in the store! Wouldn't go anywhere else.

Response from business owner

Thanks Vince!

via Facebook
Mary Martin Urbine

I've only been a customer for 1 year but I am a first time pool owner and I don't know how I'd do it without Great Valley Pool experts and specialists. Amazing quick turn around response to questions and concerns! BRAVO !

Response from business owner

We are so glad you are pleased ! Don't ever hesitate to call if we can help!

via Facebook
Joseph Donohoe

GVPS has handled my pool since it was installed 21 years ago. They are the 3rd pool company I have had and they are the best. They are pros.

via Facebook
Dave Fiest

Great job upgrading our salt chlorinator and adding Pentair automation for chlorinator, heater, pump, underwater light and pool landscape lights. I can control all from my iPhone

via Facebook
Kathleen Jarm

Always great service! I've been with GVP since the pool was built 14 years ago and I trust them completely. Whenever a problem crops up they try to help you over the phone if at all possible. They've saved me many a service call by being…

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Response from business owner

Thank you so very much!

via Facebook
Catherine Mikelson

I have never had anything but the most positive of experiences with GV pool. They are a pleasure to work with. Would highly recommend.

via Google
Debbie Weger

My pool pump began leaking. Rich at Great Valley Pool listened to my description of the problem. He spent significant time on numerous phone calls advising me what to check and what to try to get the leak to stop. When I indicated that I …

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via Facebook
Gordon Dickens

Great service, friendly people. Very helpful and informative! I highly recommend them.

via Facebook
John Hubickey

I bought a house with a pool maintained by GVPS. I had no previous pool maintenance experience. I stuck with them and I'm delighted with my decision. Any issues that arise are explained and resolved by GVPS without hesitation. They don't …

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via Google